NOW, SIT DOWN

Using nowsitdown.com – what you need to know

Who we are and why we have these terms

We’re Now Sit Down Limited (company number 11578929), a company registered in England and Wales with our registered office at Unit A406, 10 Southgate Road, London, United Kingdom, N1 3LY (now, sit down).  Our Website is hosted on Shopify Inc, who provide us with the online e-commerce platform that allows us to sell our products and services to you.

When you shop with us, or when you access our services, apps and websites (our “Website”), these terms apply. They include all additional terms and policies referred to in these terms and/or available by hyperlink. They also apply to all users of our Website, including vendors, customers, merchants, contributors of content and even just those who are browsing.

They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Both them, and our dealings with you, are subject to English law and the exclusive jurisdiction of the English courts.

We have the right to amend, remove or vary our services and/or any part of the Website at any time. We also keep these terms and Help pages updated and we amend them every so often, so remember to check back in every time you shop, as the latest set will apply.

If you need anything else, get in touch with Customer Care– we always love to hear from you!

About you

To shop with us, you need to:

  • be at least 18 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

But we reserve the right to refuse service to anyone for any reason at any time, and to limit the sales of our products or Services to any person, geographic region or jurisdiction, on a general or case-by-case basis.

Prices and product descriptions

Through our website, we make information available to you about the products that we sell, and we provide you with a way to order and purchase those products. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  This site may also contain certain historical information, which necessarily, is not current and is provided for your reference only. Any reliance on any material on this site is at your own risk. If you need any more information, just contact us.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

Certain products or services we offer may have limited quantities. We reserve the right to limit the quantities of any products or services that we offer.

All prices include VAT (where applicable). Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We try our best to ensure that that information is correct and as helpful as possible. But because no-one’s perfect, from time to time a product or promo may be described or priced up wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of either reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full. But we can’t be held responsible if information made available on this site is not accurate, complete or current.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We offer free delivery on UK orders over £50. Your order will be shipped with MyHermes on a 48 hour service as standard. You can choose to pay for next day delivery at checkout or to ship with other carriers if they are listed as available options.

We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. In those instances, we will keep you updated as much as we can and you should be also able to track your parcel’s progress.

If there are any problems with your delivery, please let us know within 14 days of the date which your order should have been delivered and we’ll do our best to help you.

Placing an order

All orders are subject to availability and confirmation of the order price. To place an order, you agree to provide current, complete and accurate purchase and account information for all purchases made through our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order, unfortunately – instead, you’ll need to cancel (and/or return original item(s)), and re-order.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. We may also, in our sole discretion, need to limit or cancel quantities purchased per person, per household or per order. If this happens to you and you think we’ve made a mistake, please don’t take offence – we’re just putting safety and security first. Instead, just get in touch with Customer Experience and they’ll be happy to speak to you about it.

And don’t worry, if there’s any issue with an order, we’ll get in touch with you.

Returns and refunds

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns for free in the UK with CollectPlus. You can request to make a return on the website and we will send all the information you need. You do not need a printer. You can find your nearest drop off location here.

Returns Period

If you return your order to us within 28 days of the item being delivered to you or being available for collection, we'll give you a full refund by way of the original payment method. We aim to pay that to you within 7-10 days of receiving the returned item. We require proof of postage and that you follow our returns process (for more information on how to return, see here).

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but please note any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging and all tags.

All items are inspected on return. Of course, it’s fine to touch and feel an item like you would in a shop, but don’t actually use it. Please be careful with the item (don’t use unnecessary force) and don’t let it have any contact with make-up, perfume or other products that could mark and leave scents on it.

If an item is returned to us used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. If you attempt to return a refused item a second time, we will put that item back into our supply chain and we will continue to withhold a refund.

Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

Please note that none of this affects your statutory rights.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!  As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens, trust us!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products.

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc). But unless we tell you otherwise, Promo Codes can’t be used to buy Gift Vouchers or delivery subscriptions.

If you’re given a unique Promo Code that is meant just for you, please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media).

If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

If a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code, although we don’t like to do this.

Finally, remember, it’s up to you to enter the code at checkout!

Gift Vouchers and Gift Cards

If you’re the lucky recipient of a Gift Voucher or Gift Card, there’s a few things you need to know.

Gift Vouchers and Gift Cards can’t be used to buy Gift Vouchers or delivery subscriptions. Gift vouchers will expire 1 year from the date of receipt. And it’s best to lock your Gift Voucher or Gift Card to your account with us ASAP to keep it safe. If your card is close to expiring and you haven’t used it, please send us an email asking us to extend it before the expiry date.  

We reserve the right to cancel any Gift Vouchers in our sole discretion where fraud or misuse is suspected.

If you’re being super generous and buying someone else a Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.  Also, sometimes spam filters can send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

We love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Intellectual property, software and content

now, sit down owns, or has permission to use, all the intellectual property rights in its Website and its content, and we reserve and protect these rights around the world.

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us, with no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Things you mustn’t do

You must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. You must not transmit any worms or viruses or any code of a destructive nature. You must not use our Website or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to collect or track the personal information of others, or for any obscene or immoral purpose.

You’re also not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping'), or to store, print and display our Website content only for your own personal use. Use of any part of our Website for commercial purposes, or the framing of our Website on any other site, is prohibited unless you have our express permission in advance.  You’re also not allowed to use the now, sit down name or logo or any now, sit down brand or trade mark (or any marks which are colourably similar) without our express permission.

Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them extremely seriously. We will report any such breach or illegal activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

In accessing our site, anyone who engages in any of the above activities agrees to indemnify, defend and hold harmless now sit down, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Finally, we recommend that everyone use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Linking to this Website

It’s fine for you to link to nowsitdown.com, as long as you do so in a way that is fair and legal, is not-commercial, and doesn’t damage or take advantage of our reputation. But please don’t link in a way that suggests any form of approval or endorsement by now, sit down where none exists.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Experience team, who will work with you to resolve any issues you’re having with our services:

  • Email: hello@nowsitdown
  • Post: now, sit down Customer Experience, Unit A406, 10 Southgate Road, London, United Kingdom, N1 3LY