How now, sit down works

 

About now, sit down

We design and sell stylish, sustainable and ethical furniture and home furnishings that help you to reduce your environmental impact - without compromise. And we deliver them to your home.

Our products are made from carefully considered materials and are designed to be loved again. We offer a Second Life Guarantee, which means it’s free and convenient to return any used now, sit down product to us for a credit towards your next purchase – and we promise to give them their best second, third or fourth life.

All our products and their re-usable packaging have a unique passport. This allows us to see where they are in their lifecycle - and to measure our performance against the high standards of circularity we have set for ourselves.  

As a pending B corp we are working in partnership with other organisations and consumers to increase awareness of the issues faced by our industry - including driving the #LiveCircular initiative through the In The Loop community.

We want to make it easier for people to live more consciously in their homes. 

How does now, sit down work?

You can browse and shop our range of stylish, sustainable and ethical furniture and home furnishings online. We will then ship your order to your home.

Our first product ranges include cushion collections, a modular sofa with storage and a work side table - to perfectly complement the sofa. We are working on new ranges including throws, rugs, armchairs, pouffes and sofabeds.

Do you have a shop?

No, we are an online business that sells through our website. 

Are you a B-Corp?

We are a pending B corp. As a new business, we need to have traded for at least 12 months before we can secure full B-corp status, but we are working steadily towards that goal. You can find out more about this here

Using the website

I've forgotten my password, what do I do?

Please go to the login page here - and click the forgotten password link. We will send you an email with instructions. 

How do I contact you?

You can contact us by email here - hello@nowsitdown.com - we are very happy to call you back if you would prefer to speak, please just email us with a convenient time to call you.

Shopping

What payment methods do you except?

We accept Visa, Mastercard, Amex, Apple Pay, Maestro, Shop Pay, Diners Club and Discover.

Do I pay for shipping?

Any shipping costs will be shown in your basket before you are asked to pay. From time to time we might offer free shipping on larger orders and this will also be shown on the website.

How do I get a discount?

So much hard work and love goes into making our high quality, sustainable products that so we don't offer discounts as standard. However, you can earn credit for taking part in our Cushion Swap. Take a look at all the details here.

Which carrier do you use?

You can view our shipping page here for the latest information. 

How long does delivery take?

You can view our shipping details here

How do I cancel my order?

If you contact us before your order has been despatched, we will cancel it and send you a refund. If you contact us after it has been despatched, you will need to request a return and refund in the usual way. Our returns policy is here

What is your returns policy?

You can view our returns policy here

My order has arrived and I'm not happy, what do I do?

We would love to make it right, so please contact us if there is anything we can do. Please otherwise return the item to us in the same condition as you received it and we will send you a full refund. 

How long do refunds take?

You can view our returns policy here

How does the Cushion Swap work?

You can see all the details here

Can I buy a gift card?

Yes, we can arrange a gift card. Please contact us and we can work out the details with you for the perfect gift.